Cipago Terms of Service

Last Updated: 5th of April, 2025

By accessing or using Cipago's services, you agree to be bound by these Terms. Please read them carefully before using our platform.

1. Acceptance of Terms

By creating an account or using Cipago's services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms of Service. If you do not agree with any part of these terms, you must immediately cease using our services. These terms apply to all Cipago services including but not limited to cryptocurrency wallet services, trading features, and virtual card issuance.

2. Services Overview

2.1 Multi-Chain Wallet

Cipago provides non-custodial cryptocurrency wallet services supporting multiple blockchain networks including Ethereum, Binance Smart Chain, Polygon, and others. Users retain full control of their private keys and are solely responsible for securing their credentials. Cipago cannot recover lost keys or reverse transactions.

2.2 Decentralized Trading

Our integration with 1inch Protocol allows you to swap tokens across decentralized exchanges. All decentralized trades are executed on-chain and subject to network fees. Cipago does not control exchange rates or liquidity pools and is not responsible for trade execution outcomes.

2.3 CeFi Services

Our centralized exchange services enable conversion between cryptocurrencies (USDT, BTC) and fiat currencies (NGN) through partnered financial institutions. These services require full KYC verification and are subject to daily limits and regulatory requirements. Fiat transactions may take 1-5 business days to settle.

2.4 Virtual Cards

Issued through our partners, virtual Mastercards allow spending of cryptocurrency balances. Cards are subject to activation fees, monthly maintenance fees (₦500), and foreign transaction fees. Card usage is limited to jurisdictions where Mastercard is accepted and may be restricted based on your country of residence.

3. User Obligations

  • Maintain account security including two-factor authentication and confidentiality
  • Provide accurate and current KYC information
  • Comply with all applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations
  • Report unauthorized transactions within 24 hours of discovery
  • Maintain sufficient balance for transactions including network fees
  • Not use Cipago services for illegal activities including fraud, gambling, or money laundering

4. Risk Disclosure

Cryptocurrency markets are inherently volatile and Cipago does not guarantee the value or stability of any digital asset. You acknowledge and accept the following risks:

  • Potential complete loss of cryptocurrency value due to market fluctuations
  • Smart contract vulnerabilities in decentralized protocols
  • Network congestion causing delayed transactions or increased fees
  • Regulatory changes impacting service availability
  • Technical failures including server outages or blockchain forks

5. Fees & Charges

You agree to pay the following fees which may be modified with 30 days notice:

  • Network fees: Dynamic fees paid to blockchain miners/validators
  • Exchange fees: 1% for crypto-to-crypto swaps
  • Card issuance: ₦3,000 activation fee per virtual card
  • Withdrawal fees: ₦200 for Naira withdrawals

6. Limitations of Liability

To the maximum extent permitted by law, Cipago shall not be liable for:

  • Losses due to market volatility or investment decisions
  • Unauthorized access due to compromised user credentials
  • Third-party service failures including blockchain networks or banking partners
  • Consequential damages including lost profits or business opportunities
  • Force majeure events including natural disasters, war, or government actions

7. Termination

We reserve the right to suspend or terminate accounts immediately if:

  • Violation of these Terms of Service
  • Suspicion of fraudulent or illegal activity
  • Regulatory requirements or legal obligations
  • Prolonged account inactivity (24+ months)

Upon termination, you must withdraw remaining funds within 30 days. Cipago may deduct outstanding fees before processing final withdrawals.

8. Governing Law

These Terms shall be governed by the laws of [Insert Jurisdiction, e.g., Federal Republic of Nigeria]. Any disputes shall be resolved through binding arbitration in Nigeria under Nigeria rules. Class action lawsuits are expressly waived.

9. Changes to Terms

We may update these Terms periodically with 30 days notice via email or in-app notification. Continued use after changes constitutes acceptance. Material changes affecting existing services will allow users to terminate accounts within 14 days without penalty.

10. Contact Us

For questions about these Terms, contact:
[email protected]
Cipago Financial Technologies Ltd.
[Insert Registered Address]